Insights and Case Studies
Rostering is an artform – A system is NOT the Panacea
Rostering is a professional artform. You need to be a specific type of person, with a specific set of skills to survive and flourish in rostering roles within Community Service organisations. You need to have contrasting skills and attributes to adapt, and adapt quickly, to a never-ending dynamic operating environment and have a whole range of levers in your toolkit to create positive outcomes.
Time is now the “Killer” in Support Worker Recruitment
Support Workers have choice like never seen before in the Community Services sector. Roles are in abundance with Community Service providers across Disability, Aged Care and Youth Services due to all the well-publicised workforce shortage issues and ongoing growth of the sector, just look at what’s occurred with the NDIS budget blowouts.
We Agree – Vanilla Recruitment Agency Models Don’t Work
Contingent and supplementary staffing models in Community Services can only work, if there is a systematic and tailored approach to support the achievement of strategic initiatives generating improvements for Community Services providers in key deliverables such as consistency of Support Worker allocations to participants, quality of Support Worker performance, cost savings, operating efficiencies, growth in revenues and risk mitigation.
It’s All About - Communication, Communication, Communication
People often underestimate the power of communication and how strong interpersonal skills can forge connection, positively influence in a variety of scenarios, and advance your career. Research suggests there is compelling evidence which demonstrates that those who excel in communication practices foster vital improvements in ‘emotional intelligence’ or emotional quotient (EQ) and are proven to build improved relationships.
What are Professional Boundaries?
This topic is based around the ethics, legal and moral limits, and standards which you must deploy as a professional Support Worker to protect customers and your fellow workers from physical, emotional and financial harm, ensuring you are not compromised in any way. Differing from other topics covered, there are clear parameters that need to be consistently followed and applied, therefore this session is unlike other more fluid areas covered in previous blogs.
How You Can Provide Superior Practice Excellence as a NDIS Support Worker
Essentially it is the combination of many interconnecting elements, tailoring the service a Support Worker provides to their customer, enabling their quality of life, facilitating their fulfillment as well as essential needs and requirements around health and safety. These are it holistic and particular to the customer needs and preferences.