CASE STUDY: “Our Rostering Function is Broken”

Issues Experienced by our Client

• Rostering team has grown substantially over the last 2 years.
• Invested in a rostering system which hasn’t worked but a significant financial value has been spent on it.
• Unrelenting tensions between service delivery and rostering team creating a wide range of issues and negatively impacting the end-clients service delivery experience.
• Significant Industrial Agreement compliance issues and backpay exposure due to incorrect interpretation of terms and conditions by the scheduling team.

Solutions Implemented

• Overhauled the rostering function and operations by implementing new and significantly improved:
  i. Processes
  ii. People and Teams performance
  iii. Systems
• Provide ongoing leadership, advisory, coaching and support of rostering team post implementation phase from a position of knowledge.

The Results Achieved

• Cost savings – reduced corporate overhead costs significantly and reduced technology system costs.
• Facilitated the pathway to bring the scheduling and service delivery functions together so that they are now supporting each other to achieve outcomes for their end-client.
• Generated a wide range of operational efficiencies and enhanced organisational productivity.
• Mitigated industrial relations risk and established processes and systems to ensure the issues don’t resurface.
• Enhanced the skills and competency of rostering personnel and created an effective team environment.

Contact Us