CASE STUDY: “I’m Sick of Fricking Agencies”

Issues Experienced by our Client

• Use of multiple Agencies to backfill shifts creating increased risk and quality issues.
• Agency casuals causing service delivery issues including NDIA Safeguarding issues.
• The same casuals working on shifts with the host organisation but through different Agencies.
• No consistency in Agency casuals deployment.
• Management loathing the use of Agency.
• Agency costs blowing out.

Solutions Implemented

• Designed a bespoke end-to-end contingent staffing model, tailored to the specific needs and requirements of our clients operations.
• Engaged our clients team in consultation and showed them that there is a better way in managing contingent staffing requirements and outlined in detail how this needs to be executed, to ensure they got on board for the journey.
• Implemented an effective bespoke staffing model, seamlessly integrated as part of our clients operations, not separated from it.

The Results Achieved

• Cost savings.
• No longer using multiple Agencies.
• Improved quality of Support Worker performance.
• Achieved consistency of Support Worker deployment for the end client.
• Improved service delivery satisfaction levels for end-client.
• Enabled our client to expediently onboard new referrals which has significantly increased their revenue.
• Reduced stress and anxiety of our clients rostering and service delivery teams as they now have a trusted partner who delivers.

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